Subject of the Service

Penultimateform provides interior architecture and custom furniture design services exclusively for adult individuals with full legal capacity. Each project is defined by a written contract, signed by both parties, which establishes the exact scope of work, deadlines, and fees.

We do not offer telephone or email consultation without a prior meeting at our office. Any modification to the scope of services after signing the contract is made through an additional agreement, accepted in writing by both parties.

Client's Rights and Obligations

The client has the right to receive complete and accurate information about the project's status, materials used, and estimated deadlines. The client is obliged to provide, upon our request, the necessary technical documentation (cadastral plans, permits, homeowners' association agreements) within 10 business days of the request.

Any delay in submitting the documentation will result in the postponement of contractual deadlines without penalties for Penultimateform. The client is responsible for obtaining construction or renovation permits where required by law.

• The client may request a visit to our showroom, by prior appointment.
• The client is obliged to notify in writing any dissatisfaction regarding the quality of services within 5 business days of discovery.
• The client cannot assign the rights and obligations under the contract without our written consent.

Penultimateform's Rights and Obligations

Penultimateform undertakes to perform the services with the professional diligence specific to the field, respecting the quality standards and aesthetics assumed in the contract. We have the right to subcontract certain stages (furniture production, finishes, installations) to verified partners, remaining responsible for the final quality.

We reserve the right to refuse a project if it contradicts our design principles or if the estimated budget is below the minimum threshold of 5,000 EUR (excluding VAT). In case of refusal, we are not obliged to justify the decision.

• Penultimateform does not guarantee obtaining construction permits, only the project's compliance with the legislation in force at the time of delivery.
• Any modification to the initial project requested by the client after execution has begun may incur additional costs and extend deadlines.

Limitation of Liability

Our liability for direct damages caused by non-performance or improper performance of services is limited to the total amount of the fee paid by the client for that project. We are not liable for indirect damages, including loss of profit, business interruption, or costs of renting alternative space.

If the delivered furniture has hidden defects, the client must notify them within 30 days of receipt. After this period, claims can no longer be invoked. Liability for hidden defects is limited to repairing or replacing the defective piece, without additional compensation.

• We are not liable for damage caused by improper use, accidents, fires, floods, or other force majeure events.
• We are not liable for color or texture differences between materials shown in sketches and those delivered, when these fall within standard industrial tolerances.

Termination of Contract

The contract may be terminated by either party with a 30-day written notice if the other party fails to fulfill its essential obligations and does not remedy the situation within 15 days of notification. In the event of termination due to the client's fault, the client owes the value of services rendered up to the termination date, plus a penalty of 20% of the remaining contract value.

Penultimateform may terminate the contract immediately, without notice, if the client provides false information, prevents the team's access to the workspace, or repeatedly breaches contractual clauses. In this case, the client is not entitled to a refund of amounts paid.

Modification of Terms

We reserve the right to modify these terms of use with a 30-day notice, published on this page. Continued use of the site after the changes take effect constitutes acceptance. For clients with ongoing contracts, changes apply only with their written consent.

The current version of the terms is the one published on January 1, 2025. Any dispute not resolved amicably will be settled by the competent courts in Romania, in accordance with Romanian law.

Contact for Legal Matters

For questions regarding these terms, you can contact us at info@penultimateform.com or by mail at our office: Str. Constantin Brâncuși 161, Romania. We respond within 10 business days of receiving the request.